Silviu Major

Silviu founded Fiveleaf to design, build and run AI chatbots and voice agents for customer service. Most of the work is for UK broadband providers and altnets, where the agents handle billing, faults, installs, renewals and customers who want to leave, inside the systems the business already runs.

He started in outbound sales at 17, then spent a decade in enterprise SaaS, latterly selling AI and automation. Selling it showed him what makes a good customer conversation. Building it showed him how much of the work is in the systems behind the chat, not the chat itself.

Fiveleaf builds the agent and keeps running it, because what a customer needs from a conversation changes month to month. The pages on this site come from that work: what it costs, how long it takes, where it goes wrong and what the rules are in the UK.