Question 1

How long until the AI agent is live?

Accepted Answer

Most clients see a first agent live within 4 to 8 weeks of kickoff. Discovery and design take 2 to 3 weeks, build and integration another 3 to 5, then a short pilot before full go-live. Second and subsequent agents typically ship in 1 to 3 weeks against the platform already in place.

Question 2

Will the AI replace our human agents?

Accepted Answer

No. The point is to absorb the volume your humans shouldn't be handling: repetitive tickets, after-hours enquiries, low-touch sales. Your team focuses on the conversations that actually need a human. Most clients keep the same headcount and grow capacity instead.

Question 3

What systems do you integrate with?

Accepted Answer

Whatever you already run. Common stacks include Zendesk, HubSpot, Salesforce, Freshdesk, Intercom, Twilio, AWS Connect, custom CRMs and billing platforms. If it has an API, a webhook, a database, or a CSV drop, we can plug into it.

Question 4

What does it cost?

Accepted Answer

Bespoke, scoped to channels, volumes and integration depth. Most engagements run between £1,000 and £4,000 monthly per agent, with a one-off build component up front. Roughly the cost of a single customer service hire, and the platform compounds as more agents are added. We'll scope yours on the discovery call. No obligation.

Question 5

Is the data secure? Is it GDPR-compliant?

Accepted Answer

Yes. UK-hosted by default, EU residency available, DPA as standard. Sensitive data is masked before it hits any LLM, and we can route via your tenant of choice (OpenAI, Anthropic, Azure, Bedrock) so prompts and outputs stay in your contractual perimeter.

Question 6

What if the AI gets something wrong?

Accepted Answer

Every agent has explicit escalation rules and a confidence threshold. When it isn't sure, it routes to a human with full conversation context, no "start from scratch" handovers. We monitor failure modes weekly and tune the agent in production.

Question 7

Can it handle WhatsApp, phone and web chat?

Accepted Answer

Yes. We deploy on web, WhatsApp, SMS, email and voice (telephony). The same underlying agent serves every channel so the customer experience stays consistent. Voice goes live alongside or after the text channels depending on volume.

Question 8

Who maintains the agent after it's live?

Accepted Answer

We do. Continuous optimisation is included in the monthly engagement: knowledge updates, new flows, performance tuning, expansion to new use cases. You get a single point of contact who runs it like your in-house AI lead.

Question 9

What if we already have a chatbot?

Accepted Answer

Most clients do, and most of those bots underperform. That's usually why we get the call. We can replace it cleanly or sit alongside it during transition. Either way, we benchmark against the existing solution so the uplift is measurable from day one.

Question 10

Why not build it ourselves?

Accepted Answer

You can. The hard parts aren't the model. They're integration, edge cases, ongoing tuning, and keeping the system reliable when the original builder leaves. We do this every day for clients in your sector. Most internal builds stall at 60% complete; we ship and keep going.

Question 11

What do you need from us to make this work?

Accepted Answer

Real access to your operation. A direct channel with the team, not just a quarterly review. The same context you'd give a new internal hire. The closer we sit to your day-to-day, the faster we move and the more value we deliver. We work like a member of your team, not like an outside vendor.

How AI agents actually behave inside a UK business.